1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number)
- Professional information (clinic name, role, specialization)
- Account credentials and authentication data
- Communication preferences
1.2 Usage Information
We automatically collect certain information about your use of our services:
- Log data (IP address, browser type, access times)
- Device information (operating system, device identifiers)
- Usage patterns and feature utilization
- Performance metrics and error reports
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve our EMR applications
- Communication: To respond to inquiries and provide customer support
- Analytics: To analyze usage patterns and improve our services
- Security: To protect against fraud, abuse, and security threats
- Compliance: To comply with legal obligations and industry standards
- Marketing: To send relevant updates and promotional materials (with
consent)
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Customer support and communication
- Analytics and performance monitoring
- Payment processing and billing
3.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes and government requests
- Protect our rights, privacy, safety, or property
- Enforce our terms of service
- Investigate potential violations
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication requirements
- Monitoring: Continuous monitoring for security threats and vulnerabilities
- Regular Audits: Periodic security assessments and compliance reviews
- Employee Training: Regular security awareness training for our staff
However, no method of transmission over the internet or electronic storage is 100% secure, and we
cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records and analytics
When information is no longer needed, we securely delete or anonymize it in accordance with our
data retention policies.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal
information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve our services and user experience
- Provide targeted content and advertisements
You can control cookie settings through your browser preferences, but disabling cookies may
affect the functionality of our services.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect
personal information from children under 13. If we become aware that we have collected personal
information from a child under 13, we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure
that such transfers comply with applicable data protection laws and implement appropriate
safeguards to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes via email or through our services
- Provide reasonable notice before the changes take effect
Your continued use of our services after the effective date constitutes acceptance of the updated
Privacy Policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy
practices, please contact us:
We will respond to your inquiries within a reasonable timeframe and in accordance with applicable
laws.