Terms of Service

1. Acceptance of Terms

By accessing, downloading, installing, or using any EMR Apps services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and EMR Apps. Your use of our services is also subject to our Privacy Policy, which is incorporated by reference into these terms.

2. Description of Services

EMR Apps provides electronic medical record and healthcare management software solutions, including but not limited to:

• Follow-up reminder systems and IVR calling services
• Appointment booking and management systems
• Patient self-service portals and check-in systems
• Digital queue display and clinic management tools
• Patient engagement and communication platforms
• Vitals management and health tracking applications
• Medication reminder and adherence systems
• Vaccination management and scheduling tools
• Feedback collection and review management systems

3. User Eligibility and Account Registration

3.1 Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a licensed healthcare provider or authorized representative
• Have the legal authority to enter into this agreement
• Provide accurate and complete registration information

3.2 Account Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our services only for lawful healthcare management purposes in accordance with these terms and applicable laws.

4.2 Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Transmit viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble our software
• Use our services to spam, harass, or abuse others
• Share your account credentials with unauthorized parties
• Use automated systems to access our services without permission
• Interfere with or disrupt our services or servers

5. Data Handling and Security

5.1 Your Data

You retain ownership of all data you input into our systems. However, you grant us a limited license to use, process, and store your data solely for the purpose of providing our services.

5.2 Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data handling procedures

5.3 Data Backup and Recovery

We maintain regular backups of your data and have disaster recovery procedures in place. However, you are responsible for maintaining your own backup copies of critical data.

6. Service Availability and Support

6.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

6.2 Customer Support

We provide customer support during business hours. Support response times may vary based on the nature and complexity of your inquiry.

6.3 Service Updates

We may update, modify, or discontinue features of our services at any time. We will provide reasonable notice of material changes that may affect your use of the services.

7. Fees and Payment

7.1 Service Fees

Use of our services may be subject to fees as outlined in your service agreement or subscription plan. All fees are exclusive of applicable taxes.

7.2 Payment Terms

Payment is due according to the terms specified in your service agreement. Late payments may result in service suspension or additional fees.

7.3 Refund Policy

Refund policies vary by service type and are outlined in your specific service agreement. Generally, fees are non-refundable except as required by law.

8. Intellectual Property

8.1 Our Rights

EMR Apps and its licensors own all right, title, and interest in our services, including all intellectual property rights. These terms do not grant you any ownership rights in our services.

8.2 License to Use

Subject to these terms, we grant you a limited, non-exclusive, non-transferable license to use our services for your internal business purposes.

8.3 Feedback

Any feedback, suggestions, or improvements you provide regarding our services may be used by us without restriction or compensation to you.

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that our services will perform substantially in accordance with our documentation under normal use conditions.

9.2 Disclaimer

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMR APPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT PAID BY YOU TO EMR APPS IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless EMR Apps and its officers, directors, employees, and agents from any claims, losses, damages, or expenses (including attorney fees) arising from:

• Your use of our services
• Your violation of these terms
• Your violation of applicable laws or regulations
• Your infringement of third-party rights

12. Termination

12.1 Termination by You

You may terminate your account at any time by providing written notice. Upon termination, your access to the services will cease.

12.2 Termination by Us

We may terminate or suspend your account immediately if you breach these terms or for any other reason with reasonable notice.

12.3 Effect of Termination

Upon termination, you will lose access to your account and data. We may, but are not obligated to, provide you with a copy of your data upon request.

13. Dispute Resolution

13.1 Governing Law

These terms are governed by the laws of New York State, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Any disputes arising from these terms or your use of our services will be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

14. General Provisions

14.1 Entire Agreement

These terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and EMR Apps.

14.2 Amendments

We may modify these terms at any time by posting updated terms on our website. Your continued use of our services constitutes acceptance of the modified terms.

14.3 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.4 Assignment

You may not assign these terms without our written consent. We may assign these terms without restriction.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: